Power best-in-class contact center intelligence your customers value
Reduce handle times, boost agent performance, and unlock insights from every conversation—all powered by industry-leading Voice AI.
Customer support call
Thank you for calling Nissan. My name is Lauren. Can I have your name?
Yeah, my name is John Smith.
Thank you, John. How can I help you?
I was just calling about to see how much it would cost to update the map in my car.
I'd be happy to help you with that today. Did you receive a mailer from us?
I did. Do you need the customer number?
Thank you. And the year, make and model of your vehicle?
Yeah, I have a 2009 Nissan Altima.
Thanks, John. The newest version for your vehicle is version 7.3. The price of the new map is $99 plus shipping and tax. Let me go ahead and set up this order for you.
Well, can we wait just a second? I'm not really sure if I can afford it right now.
Special offers like this don't come around too often. I'd recommend taking advantage of the extra $50 off before it expires.
If I set this order up for you now, it'll ship out today and for $50 less. Do you have your credit card handy?
Yeah, let's go ahead and use a Visa. My number is
Speakers Summary Customer called about updating navigation maps for 2009 Nissan Altima. Agent quoted $99 plus shipping, offered $50 promotional discount, and successfully converted the inquiry into a purchase.
Overall Call Outcome The call successfully transitioned from an informational inquiry to a sales transaction, with Lauren using sales techniques (emphasizing value, creating urgency, and overcoming objections) to secure the purchase before John could reconsider.
Build voice agent solutions and unlock conversation analytics with enterprise Voice AI
Transform routine inquiries into automated experiences while extracting actionable insights from every customer interaction.
Industry leading accuracy for voice agents
Keep your voice agents responsive and reliable with lightning-fast, accurate transcription
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Real-time transcripts with minimal latency keep voice agents in sync with live conversations - Intelligent end-of-turn detection combines acoustic and semantic analysis for natural conversation flow
- Reliable, unchanging transcripts from the start—so your system can act with confidence before speakers even finish
Unmatched precision for real-time agent assist
Empower human agents with AI-powered insights and guidance during every call
- Reduce missed critical information by 66% compared to traditional speech recognition
- Handle challenging audio conditions: crosstalk, background noise, and mobile connections
- Provide low-latency streaming transcription for live coaching with immediate guidance availability
Advanced conversation intelligence and analytics
Transform customer conversations into actionable business insights with advanced audio intelligence
- Track agent performance and talk time ratios with speaker separation
- Surface audio events, themes, feedback, and pain points from thousands of conversations
- Monitor sentiment trends to spot coaching opportunities automatically
Capturing speech is where it starts. Creating outcomes is where it counts.
Learn why today's most innovative companies choose us.
Edgetier's customer, CarTrawler reduced chat handling time by 25% through enhanced insights and agent optimization.
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The accuracy was strong, but the great documentation and unique models like Auto Chapters and Sentiment Analysis is what really won us over.
Nathan Webb, Product Manager
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Accuracy where it matters most
Our Voice AI models deliver near-human accuracy even among noisy or challenging audio to capture the crucial details needed for smooth and seamless downstream processes.
The most comprehensive intelligence suite
Turn every interaction into a powerful data set with advanced features that drive business-critical decisions and capabilities.
Intelligent Endpointing
Customize End of Turn Detection to more accurately detect when one speaker finishes an utterance in Streaming Speech-to-Text.
Auto Punctuation and Casing
Automatically add casing and punctuation of proper nouns to the transcription text.
Developer Toggles
Fine-tune the balance between speed and post-processing with configurable API options for timestamps, formatting, and punctuation.
Speaker Diarization
Reliably detect multiple speakers and what they're saying with the highest accuracy in the industry.
Topic Detection
Spot trends and areas of importance by identifying key conversation topics.
PII Redaction
Safeguard sensitive information automatically to ensure privacy and compliance.
Modern tools for superior intelligence
Build expertly, scale effortlessly
Deep dive into the latest insights, trends, and industry breakthroughs for all things conversation intelligence.
Frequently Asked Questions
Unlock the value of voice data
Build what’s next on the platform powering thousands of the industry’s leading of Voice AI apps.
